Global Support Network

Precise answers. Absolute clarity.

We do not believe in burying our clients in endless text. Below is the operational data required to manage your account, execute your strategy, and navigate the INFINOX trading environment.

Terminal Operations & Connectivity

Open the platform, click 'File', and select 'Log in to Trade Account'. Enter the exact INFINOX Account Number, Password, and Server Name provided in your welcome email. Check 'Save Account Information' for faster future access. Click 'Login'.
This error indicates a mismatch in your credentials. Verify that your Account Number, Master Password, and Server Name are exactly as they appear in your provisioning email. Ensure no trailing spaces were copied. If the issue persists, reset your password via the Client Area.
This indicates a break in server communication. Verify you have selected the correct server from the drop-⁠down menu. If the server is correct, check your local internet connection. Occasionally, aggressive firewalls or antivirus software may block the terminal; ensure MetaTrader is added to your network’s allowed applications list.
The platform operates on Eastern European Time (EET), which is GMT+2 during standard time and GMT+3 during Daylight Saving Time. This specific timezone aligns daily candle closes with the New York session close (17:00 EST) for accurate technical analysis. The server time is hardcoded globally and cannot be altered locally.
Yes. Go to the 'View' menu, select 'Languages', and choose your preferred localization. You must restart the platform for the changes to take effect.
Log into your platform and press Ctrl+O to open the 'Options' menu. Under the 'Server' tab, click 'Change'. Enter your current Master Password. Select 'Change investor (read-⁠only) password', define the new password, and click 'Confirm'.