Global Support Network

Precise answers. Absolute clarity.

We do not believe in burying our clients in endless text. Below is the operational data required to manage your account, execute your strategy, and navigate the INFINOX trading environment.

Security & Profile Management

You can access your secure Client Area directly via the 'Log In' button on the main INFINOX website, using your registered email and password.
Select the 'Forgot Password? ' link on the Client Area login screen. You will receive an automated email with a secure link to reset your credentials.
Log in to your Client Area, locate the specific trading account under the platform settings, select the lock icon for 'Reset MT4/5 password', and follow the prompts to generate a new key.
Immediate action is required. Reset your Client Area and trading platform passwords immediately. Once secured, contact our operational support team directly so we can audit your account activity and lock down your funds.
Yes. To update registered details, email our support team with your request and attach the relevant legal documentation (e.g., a marriage certificate for a name change, or a new utility bill for a change of residential address).
We operate under stringent global data protection laws. Your personal and financial data is encrypted and stored securely, used strictly for compliance, verification, and regulatory reporting purposes.
No. We do not penalize traders for periods of inactivity. If your account maintains a zero balance and registers no activity for three months, we will simply archive it to maintain system efficiency.
Ensure all open positions are closed and execute a full withdrawal of your capital. Once the balance is zero, contact our support team via the Client Area to formally terminate the account or profile.